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Thursday, 17 December 2015
Shift Supervisor at British American Tobacco
Permanent
Purpose Statement: To Effectively Manage
one Shift in each Cell to produce required volume and mix of products
on time and in the required quality; drive improvement initiatives to
help achieve set manufacturing key performance indicators while
optimizing manpower deployment.
Principal Accountabilities:
Operational results:
Deliver performance targets as per KPI given on:
Volume
OEE/Uptime
Quality
Waste
Productivity
Conversion Cost
To
identify opportunities within the shift by understanding “trends and
patterns” that can help achieve improved performance and implement them
in consultation with the Cell Manager.
Ensure
the mandatory scheduled product quality checks are carried out on all
machines in the Cell with appropraite actions from obsevered
defects/faults executed immediately.
Ensure
all shop floor support systems (Talisman, PI&T, Online Quality
System) are always functional and fully utilised with any operational
issue with the systems escalated appropraitely for immediate resolution.
Constantly seek to minimise NVA (Non Value Add) processes and employee activities.
Lead investigation “to Root Cause” of all negatively trending KPIs and develop actions to reverse trend.
Lead Shift Team through the IWS Phase Journey
Leadership results:
Provide requisite leadership, guidance and direction to the production shop floor team.
Evaluate
the performance of all the shift members identifying strengths and
weaknesses and providing constructive feedback. This includes giving the
relevant information to the Cell Managers to help in Team Management of
each cell.
Identify strengths & development needs of the shift members and discuss the same with the respective Cell Managers.
Coach Shift Team and support resources to comply with established standards and document standards for improvements made
Regularly share with the shift members their performance and other relevant information & changes.
Management results:
Create
the right working environment in the shift (process awareness, access
to information, responsibilities, skills, communication flows) to help
ensure the shift consistently achieves its key performance indicators.
Properly
document and escalate all significant incidents/events during the shift
including but not limited to people issues, EH&S incidents,
material issues, spare part problems, equipment breakdowns, utilities
issues.
Ensures
requisite preparation and support is provided to help acheive flawless
exceution of planned maintenance, engineering projects, Consumer Product
& Testing (CPT) production and New Product Introduction (NPI)
projects
Ensure housekeeping standards are consistently maintened on the production floor in accordance to 5S principles.
Relationships results:
Work effectively with all stakeholders whose activity has direct impact on the shift’s performance.
Support Cell Manager to foresee possible issues and ensure smooth production process of the cells
Facilitates and encourages the interaction of the shift members and influence the shift's objectives & results
Innovation results:
Support the Integrated Work Systems (IWS) way of working.
Consistently seeks for and encourage shift members’ ideas in respect of possible improvements and their implementation
ADDITIONAL INFORMATION
I. Context / Environment:
The
supervisor in summary is expected to coordinate and provide direction
to the shop floor personnel, monitor the effectiveness of work done;
assure the quality of products made and provide support to all planned
tasks including process and performance improvement activities.
The
role needs to create an open environment where all shift members can
freely generate, discuss, evaluate and deliver their ideas. Emphasis
should be put on enabling team members to make their own decisions in
respect of not only internal cell processes but also external issues
which affect cell operations (materials, tobacco, quality, cooperation
with other cells) within the guidelines of the Decision Matrix.
The
Factory operates a 3 shift system running 24 hours per day and 7days
per week which will require some “out of normal” hours to effectively
communicate with all technical teams
Knowledge, Skills & Experience: - Leadership skill, organizational and people management skills are crucial.
- Ability to use Microsoft office tools at basic proficiency level ( MS Excel, MS Word, MS PowerPoint and MS Outlook). - Familiarity with structured problem solving tools and ability to prepare clear, concise, and well-organized written reports. -
Coupled with the above, a strong working knowledge of technical
training, troubleshooting, and maintenance approaches will be essential
to the success of the role -
High degree of inter personal skill will be required to establish
credentials and to pass on knowledge and experience to newer team
members - Ability to facilitate meetings and effectively present to small groups is essential.
Key Success Factors:
Month on month improvement in shift’s KPIs.
Highly trained and motivated technical workforce.
Robust systems in place to monitor key performance indicators
Good working relationships established both internally and with OEM’s.
Working relationship: Internal (Within BAT)
SMD Cell Managers, PMD Team, Quality Team, Warehouse Team, EH&S Team, Engineering Team, IT Team, HR Team and Finance Team
External
Other OpCos, OEM’s, Spare part suppliers
British
American Tobacco (www.bat.com) is a market leading, global organisation
with a long, established history and a bright and dynamic future.
Thanks to our people we have continued to deliver growth and exceed
expectations in an increasingly complex and challenging marketplace.
Our
aim is to become the leading tobacco company in each of our markets by
providing excellent products with confidence and responsibility expected
of global consumer brands.
If you have the talent and motivation
to help us succeed you’ll find we are equally committed to helping you
reach your full potential too.
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