Key Responsibilities
Manage assigned customers and budget base; pursue and secure business
in line with the corporate and regional objectives within the commercial
scope
Develop customer value propositions for all appropriate
business opportunities. Strive for consultative sales to distinguish
market presence by effectively probing and identifying needs and
suggesting solutions to help customers.
Build a good understanding
of target customers and the assigned account base (contact,
commodities, trade lanes, type of business, contract information
including exceptions and service requirements).
Establish internal network in Nigeria and globally to facilitate resolution of customer issues.
Build understanding of all service offerings to be able to offer integrated solutions.
Communicate significant trends, rate changes and policies to assigned accounts.
Research and understand the territory to identify and establish business contacts with potential customers.
Research and analyse competitive and industry trends (e.g. analyse
sales statistics, prepare reports, study literature regarding new and
existing services and monitor sales, prices and services of
competitors); recommend appropriate measures.
Ensure Customer Relationship Management tools are updated on time and with high-quality data.
Drives two-way communication and clearly articulates the value
proposition, engages the customer in jointly addressing business
priorities and is good at picking up verbal and non-verbal cues.
Understands customers value drivers and has the ability to discuss them
from multiple angles and has a dedication to meeting the requisite
expectations and requirements.
Drives for results and can be relied upon to meet and exceed expectations and key performance indicators.
Is an effective networker that is good at attaining first-hand
knowledge of the customer and building trusting and lasting
relationships with the customers.
Can pressure the customer and
understands the decision making process and how to influence key
decision-makers and pre-empts stakeholder objections to reach a
favourable outcome.
Is comfortable discussing money and has a good
understanding of competitors pricing and offers and how differences are
justified by other product characteristics.
Apply
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