Job Description
Your Job is to deal with customers, sell goods and handle payments.
Reports to: Business Manager, Assistant Business Manager
Direct reports: nil
Job description
- Keep front and back office clean at all times
- Liaise with clients in all areas of sales including but not limited to product information, information on special discounts, new products, company services etc.
- Provide effective, efficient and prompt service delivery to customers
- Offer advice to customers on products in line with customer needs
- Deal with customers complaints and ensure complete resolution on every complaint
- Monitor stock in display cabinets and replenish products as required
- Constantly clean display cabinets and ensure spotless at all times
- Merchandise products in an appealing manner in line with brand Visual Merchandising guidelines
- Process payments and customer receipts
- Manage assigned stock on the shop floor and ensure accountability
- Clean and ensure store is kept clean throughout the day
Qualification
- First degree or equivalent education
- Minimum 2 years post NYSC work experience
- Training on Customer Service, Financial management will be an advantage
- Retail training will be an advantage
Key Performance Indicators
- 100% on VM adherence at all times
- 100% on front and back office cleanliness
- 99.9% attendance to work
- Number of sales closed out on
- Feedback from customer satisfaction survey
- Level of personal improvement achieved
- Exceptions raised on:
- Customer service delivery
- Store presentation
Applicants that lives around Lekki/Ajah axis and in Calabar would be given more priority.
Desired Qualities
- Good team player
- Good oral and written communication skills
- Good interpersonal skills
- Neat, clean, friendly
- Willingness to learn
- Adaptability and flexibility
- Willing to take on additional responsibility
- Comfortable with Information Technology, proficient in MS Word & Excel
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